Services for Consumers



Whether you already have an insurance policy, or you are looking to purchase one, chances are you may have some questions. This section is designed to be your resource to find out more information and to help you make informed decisions about your insurance coverage. 


Choose from one of the links below to find out more information:


Need more information?

Have a question or need to file a complaint? You can get help at Consumer Services Online (CSO), the department’s fast and secure online customer service tool. After you register, you can ask your question or file a complaint. You can also download a complaint form and send it in by fax or mail.


10/24/2014: The online consumer portal is experiencing technical issues and is currently unavailable. We are working to get this issue resolved quickly. In the meantime, consumers may download a complaint from, FAX the consumer services bureau at 717-787-8585 or call our toll-free automated number at 1-877-881-6388 for assistance. Thank you for your patience.