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File a Complaint

Whether you have a general question or want to file a complaint, you can get help by using Pennsylvania Consumer Services Online.  Customer Services Online or, CSO - is the Pennsylvania Insurance Department’s fast and secure online customer service tool. 

When you use the CSO tool for the first time, you will be asked to register.  Once registration is completed, you will be able to ask your insurance question, file a new complaint, or return back to the CSO to correspond with the department on an existing complaint. 

Visit the Pennsylvania Consumer Services Online tool to get started!

Other Ways to File a Complaint

If you prefer not to use the CSO tool, you can choose to download a complaint form and submit it to us using:

    • Email: ra-in-consumer@pa.gov
    • Fax: (717) 787-8585
    • Mail: Pennsylvania Insurance Department, 1209 Strawberry Square, Harrisburg, PA  17120

If you have any questions please feel free to reach out to us toll-free at 1-877-881-6388.