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File a Complaint

The primary role of the Pennsylvania Insurance Department (PID) is to protect Pennsylvanians by ensuring that insurers and producers that operate in Pennsylvania act in accordance with the insurance laws of the Commonwealth.  We are here to assist you with your insurance questions or complaint about your insurance company, insurance producer (agent/broker), or public adjuster.

Whether you have a general question or want to file a complaint, you can get help by using our Pennsylvania Consumer Services Online Portal (CSO).

How to use the CSO Portal:

When you use the CSO portal for the first time, you will be asked to create a personalized account. If you already have an account, simply log into your existing account to create a new complaint. After you have submitted your complaint, you will receive an email notification indicating your complaint was submitted successfully. This email may take several minutes to arrive.

The email will include your Complaint ID number.  Please keep this number for future reference as you will need it when communicating with the Department. You can update/add information, upload new documents, or check the status of your complaint at any time by visiting the Consumer Online Portal

If you are unable to upload documents in the CSO Portal, you can:

  • Fax your documents to 717-787-8585 and reference your Complaint ID number on the fax cover sheet. 
  • Mail your documents to:

Pennsylvania Insurance Department
1209 Strawberry Square
Harrisburg, PA  17120

Once you receive your Case Assignment Letter, your Investigator's email address will be available if you are unable to upload your documents.

If you have a question about filing a complaint or need a complaint form sent to you call us at 1-877-881-6388. 

Additional Resources:

Wondering what happens after you file a complaint? View the Pennsylvania Insurance Department Complaint Process

New to the CSO Portal or have issues or questions using it? Visit our CSO Frequently Asked Questions page for help! 

Are you are a medical provider looking to file a complaint against a health insurance company? Please visit the Procedures for Submission of Complaints by Providers Against Insurers before submitting your complaint. 

Contact Us

PID Contact Us Form