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NAVIGATORS and Exchange Assisters

WHAT IS A NAVIGATOR?

A navigator is an individual or organization that's trained and able to help consumers, small businesses, and their employees as they look for health coverage options through the Marketplace, including completing eligibility and enrollment forms. These individuals and organizations are funded by grants from the Federal government and required to be unbiased. Their services are free to consumers.

**Please note that according to Pennsylvania law, navigators and exhcange assisters are registered with the state and not licensed. Navigators and exchange assisters may help consumers with the insurance marketplace but may not sell, solicit, or negotiate insurance contracts.

DO Navigators/Exchange Assisters receive training?

According to the Centers for Medicare and Medicaid Services (CMS), all Federally-Facilitated Marketplace (FFM) Navigators and in-person assisters must complete the required 14 online Navigator Curriculum courses. To satisfy federal training requirements and become certified to provided consumer asistance, the individuals must pass their courses assessments with an 80% pass rate. 

How Do I Apply?

To apply, please read How to Apply and Guidance for Navigators for instructions. 

WHEN IS THE REGISTRATION DEADLINE? 

The registration process to become a health insurance navigator or exchange assister begins December 15th. In order to have the greatest likelihood of obtaining your credentials by February 15, 2016, the department recommends that individuals and business entities submit all registration materials by January 15, 2016 to ensure that there is enough time for the department to complete its review.

The registration process is ongoing as of December 15, 2015. This deadline is only for those that need to be credentialed by February 15th.

OTHER INFORMATION 

To apply, click here.

If you are a consumer looking for a health insurance navigator, click here.

Navigators and Exchange Assisters can be verified by name or registration number.

If you have questions, please contact the Insurance Department at ra-in-producer@pa.gov.