The Bureau of Managed Care
The Bureau of Managed Care reviews, approves, licenses and monitors the quality of care provided to consumers by managed care plans. Managed care plans promote innovation in the health care marketplace by encouraging the development of alternative health delivery systems. The Bureau of Managed Care identifies problems associated with cost, quality and access within the managed care industry and initiates solutions with consumers and providers.
The Bureau of Managed Care also administers a consumer grievance program and ensures that each managed care plan has an approved process in place to handle member complaints and grievances. The process includes notice of the outcome of managed care plan members’ complaints and grievances, and also requires that information about how to seek external review of a complaint or grievance be provided for consumers who are dissatisfied with the way their complaints or grievances are handled.
Bureau of Managed Care
1311 Strawberry Square
Harrisburg, Pennsylvania 17120
(717) 787-4192 or toll-free 1-888-466-2787