Begin Main Content Area

​​Current Market Conduct Actions​

​View Archived Market Conduct actions.  

The Bureau of Market Conduct expands the department's oversight of the insurance industry by reviewing company and producer operations to determine if they are in compliance with the law. The Bureau reviews data and other information and conducts comprehensive examinations of insurance companies records, files and practices to determine their compliance with Pennsylvania's insurance statutes and regulations in such areas like sales, advertising, claims payment, underwriting and rating.          

The Bureau of Market Conduct performs reviews and examinations. As an enhanced feature, concluded examinations are now listed alphabetically by entity or last name. To view the concluded investigations, choose the appropriate link below. 

A - F   

Accordia Life and Annuity Company (Des Moines, IA) 5/23

Aetna (Hartford, CT) 1/19

AIG 10/12

Access Insurance Company (Dallas, TX) 9//14

Alleghenypoint Insurance Company (Charleston, WV) 2/2022

Allstate Indemnity Company (Northbrook, IL) 1/19

American States Insurance Company (Indianapolis, IN) 6/21

AmGuard Insurance Company (Wilkes-Barre, PA) 8/23

Athene Annuity and Life Company (West Des Moines, IA) 2/23

AXA Equitable Life Insurance Company (New York, NY) 6/14

Balboa Insurance Company (Irvine, CA) 3/13

Baltimore Life Insurance Company (Owings Mills, MD) 5/21

Baltimore Life Insurance Company (Owings Mills, MD) 2/05

Baltimore Life Insurance Company (Owings Mills, MD) 9/15

Bankers Life Multi-State Settlement Agreement (11/12)

Brickstreet Mutual Insurance Company (Charleston, WV) 2/2022

Bristol West Insurance Company (Independence, OH) 3/19

California Casualty (San Mateo, CA) 9/21

Capital Blue Cross (Harrisburg, PA) 10/22

Capitol Insurance Company (North Wales, PA) 5/12

Capitol Insurance Company (North Wales, PA) 6/15

Continental Casualty Co. (Chicago, IL) 12/15

Continental Mutual Insurance Company (Upper Darby, PA) 7/19

CSAA General Insurance Company (Indianapolis, IN) 2/20

Encompass Home and Auto Insurance Company 11/14

Erie Insurance Company (Erie, PA) 12/17

Erie Insurance Exchange (Erie, PA) 12/17

Farmers Fire Insurance Company (York, PA) 12-21

Fidelity and Guaranty Ins. Co. (Baltimore, MD) 9/14

First Acceptance Ins. Co., Inc. (Dallas, TX)  1/23

First Acceptance Ins. Co., Inc. (Dallas, TX)  12/14

First Priority Life Insurance Company and HMO of Northeastern Pennsylvania, Inc. d/b/a First Priority Health Insurance Company c/o Highmark (Pittsburgh, PA) 2/18

Franklin Ins. Co. (Harrisburg, PA) 2/19

Freedom Life Insurance Company of America (Fort Worth, TX) 4/21


G - M

GEICO Casualty Co. (Chevy Case, MD) 12/14

Geisinger Health Plan(Danville, PA) 11/22

Genworth Life Insurance Company (Lynchburg, VA) 11/15

Genworth Life and Annuity Insurance Company (Lynchburg, VA) 11/15

Guardian Life Insurance Company (New York, NY)  2/13

Harleysville Life Insurance Company (Harleysville, PA) 10/06

Health Insurance Innovations 12/18

Highmark, Inc. (Camp Hill, PA)  5/13

Highmark, Inc. (Harrisburg, PA) 3/09

Highmark, Inc. (Pittsburgh, PA) 12/22

HMO of Northeastern PA (Wilkes-Barre, PA) 8/13

Horace Mann Insurance Company  (Springfield, IL) 10/12

Humana Insurance Company (De Pere, WI) 8/12

Independence Health Group (AmeriHealth HMO, Inc., Keystone Health Plan East, Inc., QCC Insurance Co., Independence Hospital Indemnity Plan, Inc.) (Philadelphia, PA) 3/20

Infinity Insurance Company (Indianapolis, IN) 12/13

Infinity Indemnity Insurance Company (Indianapolis, IN) 12/13

Integon General Insurance Corporation (Winston-Salem, NC) 10/21

Jackson National Life (Lansing, MI) 8/12

Jackson National Life Insurance Company (Lansing, MI) 10/14

John Hancock Life Insurance Company (USA) (Boston, MA 8/16

Keystone Health Plan Central (Harrisburg, PA) 11/09

Keystone Health Plan West, Inc. (Pittsburgh, PA) 3/09

Liberty Mutual General Ins. Co.  (Boston, MA) 9/18

LM General Insurance Company​ (Hoffman Estates, IL)  11/23

LM Insurance Corporation (Boston, MA) 9/18

Lyndon Southern Insurance Company (Wilmington, DE) 4/23

Mercury Insurance Company of Florida (Clearwater, FL) 4/15

Meridian Security Insurance Company, (Columbus, OH) 5/12

Meridian Security Insurance Company (Indianapolis, IN) 4/16

Met Life Multi-State Settlement Agreement (4/12)

Met Life (New York, NY) 11/13

Metromile Insurance Company (Wilmington, DE) 2/20

Metropolitan Life Ins. Co. (New York, NY) 3/16

Mid-Century Insurance Company (Woodland Hills, CA) 6/19

Midland National Life Insurance Company (West Des Moines, IA) 12/13

Millville Mutual Insurance Company (Millville, PA) 4/17

Monumental Life Insurance Company (Cedar Rapids, IA) 4/13

Monumental Life Insurance Company (Cedar Rapids, IA) 8/15


N - R

Nationwide Mutual Fire Insurance Company (Columbus, OH) 7/13

Nationwide Mutual Insurance Company (Columbus, OH)  7/13

Nationwide Property & Casualty Insurance Company (Columbus, OH) 7/13

Nazareth Mutual Insurance Company (Nazareth, PA) 11/16

New Jersey Manufacturers Insurance Company (West Trenton, NJ) 7/23

New York Life Insurance and Annuity Company (New York, NY) 8/14

Northstone Insurance Company (Charleston, WV) 2/2022

Omni Insurance Company​ (Springfield, IL) 05/2024

Omni Insurance Company (Springfield, IL) 12/13

Omni Insurance Company (Springfield, IL) 3/16

P&C Ins Co of Hartford (Indianapolis, IN)  2/13

Penn Mutual Life Ins. Co. & Penn Ins. & Annuity Co. (Horsham, PA) 7/15

Pennsylvania Life Insurance Company (Lemoyne, PA) 3/09

Pennsylvania Compensation Rating Bureau - PCRB (Philadelphia, PA) 8/22

Permanent General Insurance Company (Valley View, OH) 4/14

Philadelphia Contributionship Insurance Company (Philadelphia, PA) 5/22

Pinnaclepoint Insurance Company (Charleston, WV) 2/2022

Privilege Underwriters Reciprocal Exchange (PURE) (Fort Lauderdale, FL) 8/18

Progressive Advanced Insurance Company (Cleveland, OH) 12/19

Progressive Advanced Insurance Company (Cleveland, OH) 5/14

Progressive Casualty Insurance Company (Cleveland OH) 12/19

Progressive Direct Insurance Company (Cleveland OH) 12/19

Progressive Specialty Insurance Company (Cleveland OH) 12/19

Protective Life Ins. Co. (Birmingham, AL)  5/13        

Prudential Group Multi-State Settlement Agreement 1/12

S - Z

Safe Auto Insurance Company (Columbus, OH) 6/22

Safe Auto Insurance Company (Columbus, OH) 5/18

Sagicor Life Insurance Company (Scottsdale, AZ) 4/15

Security Life of Denver (Denver, CO) 10/13

Selective Insurance Company of America (Branchville, NJ) 7/13

Selective Insurance Company of South Carolina (Branchville, NJ) 7/13

Selective Insurance Company of the Southeast (Branchville, NJ) 7/13

Senior Health Insurance Company of Pennsylvania (Carmel, IN) 4/19

Sentinel Insurance Company  (Hartford, CT)  2/13

State Farm Fire and Casualty Company (Bloomington, IL) 11/17

State Farm Fire and Casualty Company 9/15

State Farm Mutual Automobile Insurance Company  (Bloomington, IL) 11/17

Stillwater Insurance Company (Santa Barbara, CA) 09/20

Summitpoint Insurance Company (Charleston, WV) 2/2022

The United States Business of Canada Life Assurance Company (Toronto Ontario Canada) 3/08

Transamerica Life Insurance Company​ (Cedar Rapids, IA) 02/2024

Travelers Companies, The (Hartford, CT) 2/12 

Travelers Indemnity Company, The ( Hartford, CT) 2/12

Travelers Indemnity Company of America, The ( Hartford, CT) 2/12

Trumbull Insurance Company​ (Hartford, CT) 02/24

Unified Life Insurance Company (Overland Park, KS) 4/22

UnitedHealthcare Insurance Company (Horsham, PA) 11/19

UnitedHealthcare Insurance Company (Horsham, PA) 1/16

Universal Property & Casualty Insurance Company (Ft. Lauderdale, FL) 7/20

UPMC Health Plan, Inc. (Pittsburgh, PA) 2/09

UPMC Health Plan, Inc. (Pittsburgh, PA) 12/21

USAA Casualty Insurance Company (San Antonio, TX) 8/16

USAA General Indemnity Company (San Antonio, TX) 8/16

Victoria Fire & Casualty Company (Highland Hills, OH) 2/14

Westfield Insurance Company (Westfield Center, OH) 7/14

Zenefits FTW Insurance Services (San Francisco, CA) 12/16