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​Common Questions

What should I do if I got a bill for testing?

If you get a bill for testing that you believe is in error, start by calling your doctor's office and ask if you got the bill by mistake. Doctors and insurance companies have changed their billing processes quickly to respond to COVID-19, and there might have been an error. 

If your doctor's office can't resolve the bill, call the customer service line for your health care coverage. You can also call the Pennsylvania Insurance Department's Help Line at (877) 881-6388.